Industry
Retail and ecommerce internal communications
Training and updates for store, warehouse and head office teams: new ranges, systems and seasonal peaks.
Retail and ecommerce internal communications: how people hear.
Retail changes weekly. Stores need to know about promotions, systems and standards without losing time on the shop floor.
We build short, findable material for tills, tablets and phones.
Typical uses
- New range and promotion briefings
- Visual merchandising instructions
- Till and returns procedures
- Peak season onboarding
What is specific to the sector.
- SpeedMaterial ready before the promotion starts.
- ShortWatchable between customers.
- Stores and head officeDistinct material for each audience.
- LanguagesMultilingual store teams.
How it works
From your brief to delivered files.
You send the brief
Audience, message and the source material you already have. We ask only what the piece needs.
We direct and produce
Script, voice or on-screen talent, edit and versions, checked against your brief before anything reaches you.
You receive the files
Delivered privately in the formats your channels need, with captions and every language version agreed.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Can head office and stores use the same video?
Often, with local notes added. We design the core to be reusable.
Do you need access to our systems or sites?
No. You send the brief and the material, and we deliver files. Where filming on site helps, we agree access, safety rules and confidentiality first.
Can the same content be made in other languages?
Yes. Real voice talent is available in every language and accent, and directed AI voices are used where they suit the message. See the language pages for what changes in each.
Keep reading
Related
- ServiceRetail store training videoShort training videos for store teams: the till, the shop floor, the new range and the customer in front of you.
- MomentPeak season onboarding videoFast onboarding for seasonal and temporary staff: what to know in the first hour, the first day and the first week.
- ServiceMicrolearning videoShort videos that teach one thing in one or two minutes, designed to be watched between tasks and revisited when the task comes up again.
- LanguageSpanishSpanish voice over and video for internal teams across Spain, Latin America and the United States, with the right accent chosen for each audience.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
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