Team
Video and audio for customer service teams
Training, updates and briefings for service teams: scripts, product knowledge and the tone customers should hear.
Video and audio for customer service teams: what the team needs.
Service teams need to know the answer and how to say it. Short video and audio help them learn and refresh without leaving the queue for long.
We build content around real customer questions.
Typical uses
- Onboarding for new agents
- Daily changes explained
- Handling a difficult call
- Product updates before a launch
What this team usually asks for.
- Real questionsBuilt from what customers actually ask.
- ShortPieces that fit between calls.
- ToneExamples of how to say it.
- LanguagesVersions for service teams in other countries.
How it works
From your brief to delivered files.
You send the brief
Audience, message and the source material you already have. We ask only what the piece needs.
We direct and produce
Script, voice or on-screen talent, edit and versions, checked against your brief before anything reaches you.
You receive the files
Delivered privately in the formats your channels need, with captions and every language version agreed.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Do you use recorded calls?
Only with permission and with personal data removed.
Can agents access it during a call?
If your tools allow. We make pieces short and findable.
Do you produce for contact centres?
Yes, with formats suited to their schedules.
Keep reading
Related
- ServiceCustomer service training videoTraining video that shows good service in real situations: the greeting, the hard call and the recovery.
- IndustryCall centre and BPO internal communicationsTraining and updates for contact centres: new agents, shift teams and many accounts, often in several languages.
- ServiceMicrolearning videoShort videos that teach one thing in one or two minutes, designed to be watched between tasks and revisited when the task comes up again.
- ServiceProduct training videoTraining video that teaches your people to explain, demo and support what you sell, kept current as the product changes.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
Start a project